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Terms & Conditions

Reservations/Deposit/Payment

A deposit of 50% of the Total Pacake cost, is payable at time of reservation and the balance is payable not less than 07 days prior to Departure.
Confirmation will be in writing (only) upon receipt of the above deposit/tour cost. Himachal Holiday, reserves the right to cancel any reservation for which the total price has not been paid by due date, in which event the deposit will be forfeited  according to the cancellation policy of the Company. Reservations will only be considered as ‘Confirmed Bookings’ when the deposit has been received and when the Company’s official booking is completed by the guest in full.

Please note: Quote/Rates/Tariffs are not secure until Full Service Payment is received. All Rates, Departures, Hotels , Flights and Itineraries are subject to change without notice.

 

Mode of Payment

Any party who want to confirm the services with our Company, can make the trip  payments through Online bank transfers / Online Cheque / Demand Draft / Cash Deposit  in any of the bank account as per the given Details…

 

Account Holder’s Name “North Face Adventure Tours”.

Bank Name

Branch

Account No.

IFSC Code

 ICICI Kullu 0736 0500 0147        ICIC0000736
 SBI  Manali 1043 769 3335           SBIN0002416
 HDFC  Kullu  1737 200 0000 050  HDFC0001737

 

FOR FOREIGN CLIENTS

OPTION A   OPTION B
:................
2) Bank Name .................................. State Bank of India
3) Bank Address .............................. Down Town Complex, The Mall, Manali (H P)
4) Branch Code ............................... 2416
5) Swift Code ................................. SBININBB288
6) Account No. ............................... 10437693335
Account Holder's Name North Face Adventure Tours
   
   
   
   
   
  Western Union Money Transfer


 

 

Trip Cancellation Policy
In the event that you have to cancel your trip due to unforeseen circumstances. Cancellation charges are subject to regulations of the air and coach operator, hotel proprietor and any other principles involved. The Company reserves the right to claim all or a portion of the fares paid by the passenger who cancels reservations.
The company has got the following cancelation policy..
Notice of trip cancellations received…..
30 Days prior to Departure : 20 % of the Tour Cost.
29 - 10 days prior to Departure:  30% of the Tour Cost
09 - 04 days prior to Departure:  50% of the Tour Cost
03 days and less prior to Departure:  100% of the Tour Cost

 

Delays

The Company does not hold itself responsible, nor can it be held responsible for any delayed flights or re-scheduling of flights. Nor any other event beyond our control, prior to and/or during the course of any holiday mentioned in this brochure, whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, travel arrangements, etc) will be from the passenger’s account.

 

 

Unused Services

No refund will be considered for any unused services irrespective of whether they form part of the basic inclusive holiday price, or whether they are in respect or pre-booked optional arrangements.

 

 

Local Representatives/Tour Leader

Packages/Holidays do not include the services of a tour leader if this is not specifically mentioned in the Package. However the services of our local agent is available and used at all times. Should the services of a tour leader be required, we shall cost it in the package.

 

Rates
Rates in the programme are per person. Since each tour is offered as a complete arrangement, itemized costs are not given. All rates, departures, hotels and itineraries are subject to change without notice, but if any alteration occurs, it will be notified to paid clients through email, text message. or call on the client’s cellular number if this is short notice or last time intimation.

 

 

Accommodation

Accommodation as shown for each itinerary, but the right is reserved to offer alternative accommodation of similar standard. Single room supplement is payable for persons travelling alone or requiring sole use of a room.

 

Meals
CP included Breakfast. MAP includes Breakfast and One Major Meal (Which is mostly Dinner). AP includes Brekfast, Lunch & Dinner. Whereas EP includes just the accommodation (Without any Meal)
The Meal Plan is always clearly mentioned in the package Inclusions.

 

 

Hotel Check-in/Check-out
Hotels will Endeavour to accommodate guests for an earlier check-in time if required but this is all subject to the availability of rooms. The following times should be used as guidelines.
Check in: 12:00 (Noon) Check-out: 11h00 (Morning)

 

 

Tour Amendment or Modification

We may need to cancel or amend an itinerary once it has been confirmed because of circumstances beyond our control, such as flood, strike, fire, war or other major factors. Should this happen, prior to departure, you will be advised and offered an alternative arrangement. But if this is not acceptable, full refund less the deposits/booking fee will be made. With regard to the air portion, Himachal Holiday is not responsible for those cancellations subject to the conditions of the airfares applied.

 

 

Passports, Visas and Health Requirements
It is the responsibility of the passenger to ensure he/she is in possession of valid documentation i.e. a valid passport, visa/s, re-entry permit and health certificates/ requirements before departure. The Company does not accept responsibility for any consequences whatsoever arising from a passenger failing to ensure that he or she has complied with the necessary health, passport and visa requirements.

 

 

All Tipping

If you feel your tour manager, guide, driver or any other staff of the company performed well in enabling you to enjoy your Tour, we suggest you enclose a gratuity/tip in an envelope and give it to the concerned person individually at the end of the Tour/ Services. There is no any compulsion on this subject from the company side, this is entirely your decision/choice.

 

 

Special Requests

Please specify any special requests you may have at the time you make your booking. We accept special requests on the understanding that whilst we will make every effort to comply, under no circumstances can we guarantee that they will be met at your destination.

 

 

 

Refunds
The refund will be made after all adjustments according to the company’s policy within 10 working days after the cancellation of the trip/services. This will be made in shape of  Payee’s Account Cheque, Demand Draft, Online Transfer or Cash deposit in the account. The refund will be given to that person only who was holding the booking against the booked package.  

Responsibility
Himachal Holiday, its servants and/or its associated companies or agents act only in the capacity of booking agents for the clients in all matters of transportation, tour operations, hotel and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation, accommodation, adventure activities and other services are provided. Himachal Holiday, its servants and/or its associated companies or agents assume no responsibility for default, loss, injury accident, damage, delay or irregularity that may be caused to person or property , however caused or arising, during any tour under its management, sponsorship, procurement or otherwise. Baggage and personal effects are always the passenger's responsibility.
The transportation companies or firms shall be exempt from all liabilities in respect of default, detention, delay, loss, damage, sickness, or injury however and by whomsoever caused and whatever kind occurring to the passenger at that time when the passenger is not on board a carrier of conveyance used or operated by the transportation companies or firms. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or exchange orders shall be deemed consent to the above conditions.

 

 

 


Hotel Booking / Cancellation Terms & Conditions
  • Cancellation made within 7 days of the check in date are subjected to full retention of booking amount.
  • Cancellation made within 15 days of check in date and more than 7 days of check in date will incur minimum 50% cancellation charges although NAT / Hotel reserves the right to retain 100% of the booking amount subjected to peak season.
  • Cancellation made more than 15 days of check in date will incur minimum 20% cancellation charges although NAT / Hotel reserves the right to retian 100% of booking amount subjected to peak season.
  • Cancellations are strictly subjected to the place, hotel and season for which booking is made. Some hotels might have non refundable policy during peak/festive season and special offers.
  • All the bookings made for Hotels for Long Weekends, Special occasions and Festive season will be on 100% advance and non refundable. Due to the heavy traffic during this holiday period, no post pay at hotels would be accepted.
  • Himachalholiday reserves the right to include its own non refundable service charges of minimum INR 250 per room per night.
  • A modification fee of INR 500 per request will apply if you wish to change or cancel any part of your booking which is applicable for any hotel bookings plus a difference in rates will be charged for changes to be made to the reservation subject to availability.
  • All cancellation or modification must be informed to us directly via e-mail or fax with the NAT Booking Reference # mentioned in it. No mail or fax would be entertained without the NAT Booking Reference # mentioned in it. NAT will not be accountable for responding to any such requests.
  • Cancellation or modification made directly at the hotel will not be entertained.
  • All other amendments would be done as per the hotels policy on case to case basis.
  • We take atleast 15-30 working days to process refunds for bookings cancelled or modified. Kindly note that even if the refund is done from our end, your bank may not process it till your next billing cycle.
  • The Standard check in time is 12.00 Noon & check out time is 12.00 Noon. However these timings may vary fromhotel to hotel.
  • Early check in or late check out is subject to availability and may be chargeable by the hotel. However, few hotels follow a 24hrs check in and check out policy which would be informed to you at the time of the booking.
  • Kid's tariff applies only to children up to 11 years of age. Children above 11 years are charged as adults.
  • Kid's under 5 sharing a existing bed with their parents in the same room are normally not charged. Hotels will, however, levy a meal supplement charge for children and few hotels may charge for the stay as well which is subject to hotel policy.
  • Meal plan definitions - EP-room only, CP-room with breakfast, MAP-room with breakfast, lunch/dinner, AP-room with breakfast, lunch and dinner.
  • The booking price inclusions are as per the plan stated above.
  • All other extra / incidental charges are to be settled directly by the customer with the Hotel.
Tour Booking / Cancellation Terms & Conditions
  • 50 % advance to be deposited at the time of booking confirmation balance one week before tour Starts.
  • Check-In / Check-out time at all the properties would at 12:00 hrs (Noon).
  • All the mentioned rates are per person rates on twin sharing basis.
  • In every package exclutions are what are strickly not in "Inclusions"
  • For any tour / package booking minimum cancellation amount will be Rs 5000 per person
  • Cancellation before 30 days of start date will be charged processing fee equivalent to Rs. 6000 per person
  • Cancellations between 16 days to 30 days before start date, 25% of tour cost would be charged as retention.
  • Cancellations between 10 days to 15 days before start date, 50% of tour cost would be charged as retention.
  • Cancellations made within 10 days of start date, entire tour cost shall be charged as retention.
  • Taxes not refundable.
  • All the tour bookings made for Long Weekends, special occasions and Festive season will be on 100% advance and non refundable.
  • A modification fee of minimum INR 1000 per request will apply if you wish to change or cancel any part of your booking which is applicable for all tours bookings plus a difference in rates will be charged for changes to be made to the reservation subject to availability.
  • All tour cancellation or modification must be informed to us directly via e-mail or fax with the NAT Booking Reference # mentioned in it. No mail or fax would be entertained without the NAT Booking Reference # mentioned in it.
  • Cancellation or modification made directly with any supplier/vendor/hotel in the tour package will not be entertained.
  • We take atleast 15-30 working days to process refunds for bookings cancelled or modified.
Bus Booking / Cancellation Terms & Conditions
  • Until the payment is realized in full, the booking is subject to cancellation by the bus operator or NAT without prior notice.
  • If there be any error on the booking / ticket; you need to report the same within 24 hours by sending an e-mail at support@himachalholiday.com
  • You are requested to contact at our customer support number for the date change and cancellation requests. We will assist you as per your requirements but still there might be few cases where you will be requested to contact the bus operators directly.
  • NAT would be responsible for Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators.
  • NAT would be responsible for Providing refund and support in the event of cancellation.
  • NAT would be responsible for Providing customer support and information in case of any delays / inconvenience.
  • NAT would not responsible for the bus operator’s bus not departing / reaching on time
  • NAT would not responsible for the bus operator canceling the trip due to unavoidable reasons 
  • NAT would not responsible for the baggage of the customer getting lost / stolen / damaged
  • NAT would not responsible for the bus operator changing a customer’s seat at the last minute to accommodate a lady / child
  • NAT would not responsible for the customer waiting at the wrong boarding point (please call the bus operator to  find out the exact boarding point if you are not a regular traveler on that particular  bus)
  • NAT would not responsible for the bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
  • NAT would not responsible for the arrival and departure times mentioned on the ticket are only tentative timings, however the bus will not leave the source before the time that is mentioned on the ticket.
  • Passengers require a copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).  Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card) at the time of boarding in Bus. Failing to do so, they may not be allowed to board the bus.
  • Ticket cancellation charges More than 72 Hours of the Depature : 10 %, More tahn 48 Hours and Less than 72 Hours : 25 %, More than 24 Hours and Less than 48 Hours  50 %, Less than 24 Hours :  No Refund
  • We provides a 100% refund if the bus is missed due to either our Company fault. However, if the bus is missed due to any other reason, in that case there is no refund.
  • Tickets can only be cancelled through our offices by obtaining the Cancellation Reference Number (which contains Date, Time and the Name of the Person who has done the cancellation for that particular booking)
  • Refund in Cash can be collected directly by the passenger himself from our main office at Manali. Otherwise the refund amount can be transferred to the party’s account through the online Banking facility.